Service & UX Designer
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I’m Michelle, a Service and Strategic Designer with a passion for transforming healthcare through design. I hold an MSc in Product Service System Design from Politecnico di Milano and a Bachelor of Commerce in International Business and Marketing from the University of Adelaide. My work is rooted in curiosity, empathy, and a commitment to fostering a strong design culture in healthcare.
I specialise in applying service design to healthcare by placing people at the heart of every solution. For me, it’s about understanding the needs and experiences of patients, providers, and stakeholders to create services that are impactful, sustainable, and inclusive. I focus on bridging the gap between medical interventions and real-world application, ensuring that every solution is practical and user-centred.
My approach integrates design methodologies across the entire process, engaging people at every step. By doing so, I aim to foster meaningful change and innovation in healthcare, creating solutions that truly reflect the needs of those they serve.
I apply service design to healthcare by placing people at the heart of every solution.
MSc in Product Service System Design at Politecnico di Milano, Italy
BSc in Commerce in International Business and Marketing at the University of Adelaide, Australia
Young Talent Speaker at Service Design Network Global Conference 2024
Collaborated with Doctors Without Borders (MSF), creating a roadmap for Intercultural Mediators
Facilitated Healthcare Workshops for the Zambia Ministry of Health and Tony Blair Institute, co-designing supply chain solutions
UX Design
LEKSI:AI
Designed the user experience for an AI-driven research platform by leading a multidisciplinary team.
Strategy
Doctors Without Borders (MSF)
Created a strategic scrollytelling report to guide the future of MSF’s Intercultural Mediators programme.
Service Design
Lumiera AI
Developed a service and product strategy for an AI consultancy, including market analysis and innovation planning.
Supply Chain Design
Zambia Ministry of Health & Tony Blair Institute
Conducted supply chain mapping and facilitated co-design workshops to improve healthcare delivery systems.
Michelle is genuinely engaged in creating value for her clients and does so by combining her deep knowledge in UX and Service Design with a professional and kind attitude. Michelle was highly communicative throughout the whole collaboration giving frequent updates during each step of the design process while handling the complexity of our field.
Noticeably, she ran the best workshop I have ever attended: it was fun, well designed and facilitated. By the end of it my team had very actionable outcomes. Ultimately, her expertise significantly has accelerated our success and if you get the opportunity to work with her, do it.
Emma Grönvik Möller
CEO & Founder
Michelle is an exceptional designer and a true asset to any team. With her expertise in service design and user experience, she brings a deep understanding of user needs to every project. But Michelle's talents don't stop there – she's a versatile designer capable of mastering any challenge.
Her energy and enthusiasm are infectious. She tackles every project with a smile and a drive to innovate, consistently delivering creative, out-of-the-box solutions. Michelle is a constant source of inspiration, always pushing herself and her colleagues to exceed expectations.
Patrick Suriani
Executive Director, Frank Studio
Michelle is genuinely engaged in creating value for her clients and does so by combining her deep knowledge in UX and Service Design with a professional and kind attitude. Michelle was highly communicative throughout the whole collaboration giving frequent updates during each step of the design process while handling the complexity of our field.
Noticeably, she ran the best workshop I have ever attended: it was fun, well designed and facilitated. By the end of it my team had very actionable outcomes. Ultimately, her expertise significantly has accelerated our success and if you get the opportunity to work with her, do it.
Emma Grönvik Möller
CEO & Founder
Michelle is genuinely engaged in creating value for her clients and does so by combining her deep knowledge in UX and Service Design with a professional and kind attitude. Michelle was highly communicative throughout the whole collaboration giving frequent updates during each step of the design process while handling the complexity of our field.
Noticeably, she ran the best workshop I have ever attended: it was fun, well designed and facilitated. By the end of it my team had very actionable outcomes. Ultimately, her expertise significantly has accelerated our success and if you get the opportunity to work with her, do it.
Emma Grönvik Möller
CEO & Founder
Michelle is an exceptional designer and a true asset to any team. With her expertise in service design and user experience, she brings a deep understanding of user needs to every project. But Michelle's talents don't stop there – she's a versatile designer capable of mastering any challenge.
Her energy and enthusiasm are infectious. She tackles every project with a smile and a drive to innovate, consistently delivering creative, out-of-the-box solutions. Michelle is a constant source of inspiration, always pushing herself and her colleagues to exceed expectations.
Patrick Suriani
Executive Director, Frank Studio
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